SERVICE DESK GLOBAL
OUTSOURCING SERVICES

Improving your Business Operation Performance through our Global Service Desk Solutions

A Powerful Service Desk solution to provide Offshore, Onshore, and Nearshore support in a dedicated, shared, or Hybrid structure to every important area of your business. 24x7x365 Pride Service Desk commits to meeting all your SLAs and Support Quality.

We help our clients unlock their team abilities, our Service Management structure ensures that our clients’ key resources can focus on their core business.

Let's turn your Service Desk from a cost into an investment?

We help our clients unlock their team abilities.
Our Service Management structure ensures that our clients’ key resources can focus on their core business.

    Connect with us and start planning to
    boost your Service Management

      Service Desk Off-Shore is complete with first level attendance at the expert level using the best practices in service management and Service Desk
      Its call center with integrated telephony, URA, call management tool provides improved agility, quality, and satisfaction of service and reduction of costs
      Following the 'Call Service' methodologies and agility of our service team, we guarantee the maximum level of satisfaction for your final customer

      Pride Service Desk Provides

      • Use of robust and 100% friendly tools
      • 24/7 telephone service at all levels of service
      • Competitive SLA
      • Low AHT
      • Onshore, Offshore and Nearshore Service Desk
      • Complete RACI according to market requirements and standards
      • Incident Manager
      • Problem Manager
      • Event Manager
      • Cisco and Siemens Modern Telephony Equipment
      • Modern URA with high availability
      • Quality team measuring and certifying monthly the service of our clients
      • Logistics services for purchase and movement of equipment for field service
      • End-user technical training

      Staffing Services | Expert Level

      • Use of robust and totally friendly tools
      • 24/7 telephone service at all levels of service
      • Competitive SLA
      • Low AHT
      • Onshore, Offshore and Nearshore Service Desk
      • Complete RACI according to market requirements and standards
      • Incident Manager
      • Problem Manager
      • Event Manager
      • Cisco and Siemens Modern Telephony Equipment
      • Modern URA with high availability
      • Quality team measuring and certifying monthly the service of our clients
      • Logistics services for purchase and movement of equipment for field service
      • End-user technical training

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