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The first internationally recognized standard for IT service management

First standard issued by ISO (International Organization for Standardzation)
It focuses on IT service management, works in conjunction with the prrocesses and best practices defined in the ITIL library

ISO/IEC 20000-1:2011 – Service Management System Requirements
Mandatory requirements (see Chapter "ISO 20000 Requirements).
These requirements must be fulfilled by organizations in order to be compilant with the standard.

ISO/IEC 20000-2:2012 – Guidance on the application of service management systems (SMS)
Examples and suggestions for the design of IT Service Management processes, based on the requirements in ISO/IEC 20000-1.
Generic guidelines on the implementation of a SMS.
ISO/IEC 20000-2:2005 referred to as "Code of Practice".

ISO/IEC 20000-3:2009 – Guidance on scope definition and applicability of ISO/IEC 20000-1
Technical Report (TR) providing guidance on scope definition, applicabilitu and demonstration of conformity.

ISO/IEC TR 20000-4:2010 – Proccess reference model
Techinical Report (TR) providing recommendations on the underlying proccess model.

ISO/IEC TR 20000-5:2010 – Exemplar implementation plan for ISO/IEC 20000-1
Technical Report (TR): Advice on planning and implementing ISO 20000

Pride Solutions works on Service Management implementation compliance with ISO 20000 in organzations of all tupes and sizes.
We work with qualified professionals with extensive practical experience

ISO/38500 IT Governance

ISO 38500 deliver a powerful set of tools to make your IT more innovative and productive;
"Refers to the governance of management processes and decisions of the IT department"

What ISO/IEC 38500 can offer for your business

*Manage the IT investiments properly
*Improve the performance of the organization
*Improve project governance
*Improve the competitive position of the organization
*Minimize IT risks
*Assure greater project success rates

ISO/IEC 38500 helps priate companies and government agencies ensure that the use of IT positively adds to the organization's growth, helping to obtain appropriate knowledge to support organizations in the implementation, certificantion and all processes of continuous improvement that is compliant with the ISO 38500 IT governance model and also allowing your organization to have all the skills needed to mitigate the risks of inappropriate applications and manage other risks. Mandatory requirements (see Chapter "ISO 20000 Requirements). These requirements must be fulfilled by organizations in order to be compilant with the standard.

With ISO 38500 implementation organizations will be ready to:
* Align IT with Business Needs
* Ensure business continuity and sustainability
* Ensure the implementation and smooth functioning of IT assets
* Monitor the effectiv use of IT

ISO 9001 – Quality Management

"The world's most recognized quality management standard"

Quality management with a worldwide recgnized standard is required for all type and sizes of companies

Benefits of this certification: *Budget Reduction *Better quality management helps you meet customer needs *Increase in Revenue / Profit *Allows you to be a more consistent competitor in your marketplace *Increase in your line of business *Satisfaction of your customers

ISO/IEC 27001 Information Security Management

Pride.Solutions has a 100% Success rate bringing clients to ISO 27001 Security Certification

Our ISO / IEC 27001 consulting services help organizations strategize and certify a robust, and effective Information Security Management System.

Assurance of informational resources is of utmost importance for your business success.
When managed properly, it allows you to operate with confidence

ISO – 27001 Consulting Services Map

ISO 22301 Business Continuity Management

Business continuity encompasses planning and preparation to ensure that an organization can continue to operate in case of serious incidents or disasters and is able to recover to an operation state within a reasonably short period. As such, business continuity includes three keys elements and they are:

Resilience: Critical business functions and the suppoting infrastructure must be designed in such a way that they are materially unaffected by relevant disruptions, for example through the use of redundancy and spare capacity;
Recovery: arrangements have to be made to recover or restore critical and less critical business functions that fail for some reason.
Contingency: the organization establishes a generalized capability and readiness to cope offectively wit whatever major incidents and disaster occur, those that wre not, and perhaps could not have been foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arragnements should prove inadequate in pratice.

ISO 31000 is a standard for Risk Management

The goal of ISO 31000 is to establish generic principles and guidelines on risk management. ISO 31000 has created a universally recognized framework for managing the various risk types of any organization of any size independent segment.

Risks are increasingly frequent in organizations and need to be managed, regardless of the type of risk, be it risk to information, risk of project, organizational or corporate risks, riks of service continuity and others.

No matter what type of risk, ISO 31000 was created with the goal to providing a common layout for managing risks of any type or size.

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