How efficient are your IT Processes? 

Organizations have adopted large-scale use of the ITIL framework for modeling processes for managing IT services. The use of a model that has accumulated over 20 years of experience has contributed greatly to the delivery of better quality of IT services, despite resource constraints faced in organizations. This experience of good results has motivated many organizations to begin work in the field of ITSM and it all starts with a review of existing processes, called process maturity assessment

The maturity assessment process should be the first step towards qualifying processes, because this work will enable to understand the current level at which the organization is, and develop action plans to achieve the improvement goals. This work is usually supported by a specialized consulting firm, however, for smaller organizations, you can perform with their own funds and a deal of dedication, a self-assessment. In ITIL, Service Design book, there is a document called the Service Management Process Maturity Framework to assist organizations interested in assessing their processes.

The maturity model proposed by ITIL processes consists of 5 levels that are assessed in 5 areas. The evaluated areas are vision and direction, processes, people, technology and culture.

Most competitive businesses around the world are focusing on their processes for quality improvement, Inside the main objectives in any investment in these processes is expected to result in cost savings and reduction in delivery time. The certifications also come as a major ally of the companies: Best practices ITIL, COPC, CMMI and CMM, PCMM, ETOM, Prince2, standards/laws Basileia II and SOX, ISO Standard etc.


Key Benefits of the Maturity Level Analysis

Ensure continuity and improvement: management and continuous improvement of process quality are assisted by periodic evaluations of all processes implemented by Pride.Solutions

Reference: approach in benchmarking in other IT organizations

Detailed analysis: Conduct a complete, structured assessment of the IT organization in relation to process orientation.

Optimization and aid planning: Priorities and objectives of improvement in the organization segment, for processes and the necessary tools can be obtained from the results.

Vision Gain: The stage of the maturity analysis process helps IT management assess the weaknesses and risks of the current organization of the process very efficiently and derive the necessary improvement measures.



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Alan Decker

Sales Manager

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+1 (323) 918 1515

alan.decker@pride.solutions

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