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ITSM Tool Quality Seal

PrideCERTIFY IT Service Management Software Seal is a global consulting cell created for the purpose of supporting and validating IT Service Management software quality.
We validate the effectiveness in the processes and resources following the main cirteria of:

*Compliance
-Seal by process
*Features
*Security Compliance
*Performance
- Database performance
- Back-End performance
- Front-End performance
*Intuitive level
*Front-End navigation
*Flexibility of technical integration
- Scripts and Webservices Level
*Flexibility level for customization
*Flexibility level for parameterization

PrideCERTIFY ITSM Baisc Processes

PrideCERTIFY ITSM Management Processes

PrideCERTIFY ITSM Advanced Processes


Our Consultancy Cell is globally accepted, authoritative and benchmarked for ITSM Tool Seal!



PrideCERTIFY Seal
Is Your ITSM-Tool ready to support all complexity and volume that the market demand?

ESM Tool Quality Seal

PrideCERTIFY Enterprise Service Management Software Seal is a global consulting cell created for the purpose of supporting and validating Enterprise Service Management software quality.
We validate the effectiveness in the processes and resources following the main cirteria of:

*Compliance
-Seal by process
*Features
*Security Compliance
*Performance
- Database performance
- Back-End performance
- Front-End performance
*Intuitive level
*Front-End navigation
*Flexibility of technical integration
- Scripts and Webservices Level
*Flexibility level for customization
*Flexibility level for parameterization

PrideCERTIFY ESM Enterprise Proccesses


Our Consultancy Cell is globally accepted, authoritative and benchmarked for ESM Tool Seal!



PrideCERTIFY Seal
Is Your ESM-Tool ready to support all complexity and volume that the market demand?

CMDB Software Quality Seal

PrideCERTIFY CMDB Software Seal is a global consulting cell created for the purpose of supporting and validating CMDB software quality.
We validate the effectiveness in the processes and resources following the main cirteria of:

*Compliance
-Seal by process
*Features
*Security Compliance
*Performance
- Database performance
- Back-End performance
- Front-End performance
*Intuitive level
*Front-End navigation
*Flexibility of technical integration
- Scripts and Webservices Level
*Flexibility level for customization
*Flexibility level for parameterization


Our Consultancy Cell is globally accepted, authoritative and benchmarked for CMDB Software Seal!



PrideCERTIFY Seal
Is Your CMDB ready to support all complexity and volume that the market demand?

Asset Management Software Quality Seal

PrideCERTIFY Asset Management Software Seal is a global consulting cell created for the purpose of supporting and validating Asset Management software quality.
We validate the effectiveness in the processes and resources following the main cirteria of:

*Compliance
-Seal by process
*Features
*Security Compliance
*Performance
- Database performance
- Back-End performance
- Front-End performance
*Intuitive level
*Front-End navigation
*Flexibility of technical integration
- Scripts and Webservices Level
*Flexibility level for customization
*Flexibility level for parameterization


Our Consultancy Cell is globally accepted, authoritative and benchmarked for Asset Software Seal!



PrideCERTIFY Seal
Is Your Asset ready to support all complexity and volume that the market demand?

Identity and Access Management Software Quality Seal

PrideCERTIFY IAM Software Seal is a global consulting cell created for the purpose of supporting and validating IAM Management software quality.
We validate the effectiveness in the processes and resources following the main cirteria of:

*Compliance
-Seal by process
*Features
*Security Compliance
*Performance
- Database performance
- Back-End performance
- Front-End performance
*Intuitive level
*Front-End navigation
*Flexibility of technical integration
- Scripts and Webservices Level
*Flexibility level for customization
*Flexibility level for parameterization


Our Consultancy Cell is globally accepted, authoritative and benchmarked for IAM Software Seal!



PrideCERTIFY Seal
Is Your IAM ready to support all complexity and volume that the market demand?

ISO/IEC

The first internationally recognized standard for IT service management

First standard issued by ISO (International Organization for Standardzation)
It focuses on IT service management, works in conjunction with the prrocesses and best practices defined in the ITIL library

ISO/IEC 20000-1:2011 - Service Management System Requirements
Mandatory requirements (see Chapter "ISO 20000 Requirements).
These requirements must be fulfilled by organizations in order to be compilant with the standard.

ISO/IEC 20000-2:2012 - Guidance on the application of service management systems (SMS)
Examples and suggestions for the design of IT Service Management processes, based on the requirements in ISO/IEC 20000-1.
Generic guidelines on the implementation of a SMS.
In ISO/IEC 20000-2:2005 referred to as "Code of Practice".

ISO/IEC 20000-3:2009 - Guidance on scope definition and applicability of ISO/IEC 20000-1
Technical Report (TR) providing guidance on scope definition, applicabilitu and demonstration of conformity.

ISO/IEC TR 20000-4:2010 - Proccess reference model
Techinical Report (TR) providing recommendations on the underlying proccess model.

ISO/IEC TR 20000-5:2010 - Exemplar implementation plan for ISO/IEC 20000-1
Technical Report (TR): Advice on planning and implementing ISO 20000

Pride Solutions works on Service Management implementation compliance with ISO 20000 in organzations of all tupes and sizes.
We work with qualified professionals with extensive practical experience

1

Getting Started

Figure out what is the current IT service management quality, how much it is adding to you business. Figure out how much ISO/IEC 20000 will be good for your organization

2

Consulting

Cultural Diagnostics
Technical Diagnostics
Operational Diagnostics
Compliance with ISO/IEC 20k requirements

3

Audity

GAP Analysis
Quality Assurance Management
Collection and analysis of indicators

4

Certification

Get Certification ISO 20k

5

Documentation

ITSM Tool
Process and activity flows
Procedures
Policies and guidelines
Corporate and Process Portals
Guides, guides and manuals
Document templates, check lists

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Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.


Wagner Sayeg

Sales Management

IT Consulting

+55 11 3522 3766

wagner.sayeg@pride.solutions

wagner-sayeg-150b40149/